At Exclusive Coins, we take great care in securely packaging and delivering your coins and precious metal products.
Orders are typically processed within 1–2 working days after payment has been received and cleared.
Orders placed on weekends or bank holidays will be processed on the next working day.
We use fully insured, tracked, and signed-for delivery services to ensure your items arrive safely.
Delivery partners may include Royal Mail Special Delivery or other secure courier services, depending on the value and nature of the order.
All deliveries require a signature upon receipt.
Estimated delivery times (after dispatch):
| Location | Estimated Delivery |
|---|---|
| United Kingdom | 1–3 working days |
| International | 5–10 working days |
Delivery times are estimates only and may be affected by customs, postal delays, or events outside our control.
Shipping costs are calculated at checkout based on:
Order value
Delivery location
Service level required
Any applicable import duties, taxes, or customs charges for international orders are the responsibility of the customer.
For security reasons, high-value shipments:
May require identity verification
May be sent in multiple parcels
May require additional security procedures
You will receive an email confirmation once your order has been dispatched, including tracking information.
If your order does not arrive within the expected timeframe:
Contact us at info@exclusivecoins.co.uk
We will initiate an investigation with the courier
Investigations may take several working days to complete. Refunds or replacements cannot be issued until the courier confirms loss.
Customers are responsible for providing accurate delivery details. We cannot be held liable for parcels sent to incorrect addresses supplied at checkout.
Risk in the goods passes to you upon confirmed delivery. Ownership transfers once full payment has been received.
If you have any questions about shipping or delivery:
📧 info@exclusivecoins.co.uk
📞 0800 978 8542
🌐 https://exclusivecoins.co.uk