Returns Policy
Thank you for shopping at Exclusive Coins. If you are not entirely satisfied with your purchase, we are here to help.
Because we specialise in precious metals and collectible coins, please read this policy carefully before returning any item.
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Returns Eligibility
Products may be returned within 28 days of the original purchase date, provided the following conditions are met:
The product was purchased within the last 28 days
The product remains in its original condition, unopened and securely packaged
The return is sent using an insured carrier with Tracked & Signed delivery
We strongly recommend retaining proof of postage until your return has been processed.
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Important – Bullion & Market-Priced Products
Some products sold by Exclusive Coins — including gold, silver, and other precious metal coins and bars — may be subject to market value fluctuations. Items that have been opened, handled, removed from protective packaging, or altered in any way may not be eligible for return.
We reserve the right to inspect all returned items before a refund is approved.
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Return Address
Please send returns to:
Box # 2193
20–24 Furtherwick Road
Canvey Island SS8 7AA
United Kingdom
📞 Contact number: (+44) 0800 978 8542
📧 Email: info@exclusivecoins.co.uk
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Shipping Charges
Shipping charges incurred when returning a product are refundable once the return has been received and approved.
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Damaged Items
If you receive a damaged product, please notify us immediately so we can assist you. Photographic evidence may be required to process the claim.
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Sale Items
Sale items are eligible for refunds, provided they meet the return eligibility conditions outlined above.
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Need Help?
If you have any questions regarding your return, please contact us at:
📧 info@exclusivecoins.co.uk
📞 (+44) 0800 978 8542